Need a refund or cancel? Here's how it works.

At stotio, we know that stories take unexpected turns—and so do plans. Here's how we handle changes, cancellations, and refunds with clarity and fairness.

Cancellation Policy

• You can cancel your subscription or service booking within 24 hours of payment for a full refund.
• Cancellations requested after 24 hours are not eligible for refunds, but you may reschedule your service for a later date, subject to availability.

To cancel, email us at support@stotio.io with your payment details and booking reference.

Refund Policy

• Full refunds are available if cancellation is made within the 24-hour window.
• If a service is not delivered as promised or if a technical error occurs, we will review and process your refund promptly.
• Approved refunds are processed within 7–10 business days through the original payment method.

Non-Refundable Services

Customized content templates, personalized coaching sessions, or storytelling workshops that have been initiated or completed are not eligible for refunds.

Resolving Issues

If you encounter any issues, we’re here to help. Email us at support@stotio.io, and we’ll address it with care and speed.